Refund & Return Policy

Last updated: September 11, 2026

30-day returns

You can return most unused items within 30 days of delivery for a refund to your original payment method. Items must be unused, in the original packaging, with all accessories, manuals, and the original receipt or order number.

What cannot be returned

Electrode pads, gel pads, wraps, socks, gloves, and other items that touch the skin, once the seal is broken. These are hygiene products.
Devices that show signs of use, damage, or missing parts.
Gift cards, VIP cards, and subscription renewals already shipped.
Booth gift cards and promotional credits have no cash value.

Defective items

If a device arrives damaged or stops working, do not return it under this policy. It is covered by the 2-year warranty. See the Warranties page or email office@poweredliving.com and we will repair or replace it.

How to start a return

Email office@poweredliving.com with your order number and the reason for the return.
We reply within 2 business days with a return authorization number and the return address. Returns sent without an authorization number cannot be processed.
Pack the item securely and ship it with tracking. You pay return shipping unless the return is our error.

Refunds

We inspect the return within 5 business days of receiving it and issue the refund to your original payment method. Your bank may take a further 5 to 10 business days to post it. Original shipping charges are not refunded unless the return is our error. If an item comes back used, incomplete, or outside the 30-day window, we may refuse the return or refund a reduced amount.

Exchanges

For a different model or size, return the original item under this policy and place a new order. That is the fastest route.

Booth and show purchases

Items bought at a Powered Living booth are covered by the same 30-day policy from the purchase date. Bring or send the item with your receipt.

Subscriptions

Subscription pad deliveries can be skipped, paused, or cancelled any time from your account before the next billing date. A shipment that has already gone out follows the return rules above.